Warranty conditions

WARRANTY

The warranty period and DOA terms (defined below) for each product are set out on the OUTDOORCHEF website at www.outdoorchef.com and can be requested from OUTDOORCHEF by telephone at any time.

Warranty Claims

Warranty claims must be made by the customer to OUTDOORCHEF in writing immediately upon discovery of the defect, but no later than within 2 months, accompanied by the warranty card or proof of purchase. Once the 2-month period (notification period) has expired, all warranty claims against OUTDOORCHEF are excluded. For obvious, recognisable and apparent defects, this notification period begins upon receipt of the product. The customer is obliged to inspect the product for defects immediately upon receipt. In the case of hidden defects, the notification period begins to run upon discovery of the defect.

If the product was purchased in a non-functional state, i.e. it cannot be put into operation after purchase (Dead on Arrival, “DOA”), the customer must return it to OUTDOORCHEF within 10 working days of the date of purchase, presenting the relevant warranty card or proof of purchase. The product will be replaced for the customer with an equivalent or comparable model from OUTDOORCHEF. After the 10-day period from the date of purchase has expired, no further exchanges will be made; instead, a repair will be carried out. This does not apply to brands and products for which the DOA provisions are excluded.

Warranty Claims and Coverage

The warranty is valid from the date of purchase and applies in the following cases, provided that none of the exclusions apply:

12 years on stainless steel burners*
12 years on all stainless steel parts*
12 years on die-cast aluminium parts*
12 years on stainless steel grill grates*
12 years on ceramic burners*
5 years on the enamelled kettle (base and lid)*
5 years on the enamelled cast iron grate*
Defects in the enamel finish only prior to first use
2 years on all other manufacturing/material defects

* Applies only to rust-through/burn-through for the Davos, Arosa, Lugano Evo, Dualchef and HEAT models. From the 6th to the 12th year, 50% off spare part costs for the enamelled kettle/cast iron grate (excluding transport costs).

Furthermore, it is guaranteed that all ceramic components of the purchased Monolith model are free from defects in materials, manufacture and workmanship for as long as the original private purchaser owns the Monolith model. For a period of five years, it is guaranteed that all metal components used in the Monolith model are free from defects in materials, manufacture and workmanship.

Minor irregularities that do not affect functionality, colour variations in the enamel finish, or minor imperfections such as production-related contact marks on the lower edge of the lid or on the hangers are not considered defects. Reasonable technical and design deviations from the information provided in brochures, catalogues and written documentation, as well as changes to the model, construction and materials in the course of technical progress and further development, do not constitute a defect in performance or in the product.

In the event of a warranty claim, OUTDOORCHEF may, at its sole discretion, repair or replace the damaged or defective parts, or replace the product in its entirety. In the event of a replacement, OUTDOORCHEF is entitled, at its sole discretion, to offer the customer a comparable OUTDOORCHEF model, for example a successor model. Provided that the defect does not impair the functionality of the product, the customer may also be offered appropriate financial compensation instead of repair or replacement.

In all cases, the warranty is limited to the purchase price of the product purchased by the customer.

Exclusions from the warranty

The warranty does not apply in the following cases:

Consumables, such as lamps, batteries, packaging, etc.
Faults, defects and deterioration caused by accidents, misuse, failure to follow the operating instructions, failure to tighten the screw connection between the hose and regulator on the barbecue (including a leak test) and/or failure to observe the safety warnings;
Grease fires;
Environmental influences and extreme weather conditions/force majeure (hail, lightning strikes, cyclones, earthquakes, tsunamis, storm surges, tornadoes, severe storms, acid rain and others);
Exposure to salty air and/or sources of chlorine (e.g. swimming pools and hot tubs).
Improper modification;
Misuse;
Vandalism/wilful damage;
Faulty assembly;
Negligence;
Lack of product care/failure to carry out regular maintenance;
Contamination and damage caused by insects or spiders (e.g. burner tubes);
Damage caused by rodents or martens (hoses and other parts);
Damage caused by wear and tear;
Normal wear and tear resulting from intended use, particularly on general wear parts such as funnels, flame guards, burners, thermometers, ignition and battery, electrodes, ignition cables, gas hoses, gas pressure regulators, heating elements, reflectors, aluminium protective film, grill or charcoal grates and trays, ignition grates, as well as grease collection and charcoal trays;
scratches;
dents;
paint damage;
coatings;
corrosion and superficial rust formation;
discolouration caused by heat;
damage caused by abrasive and chemical cleaning agents;
chipping and damage to porcelain-coated parts and components (unless it can be proven that the fault was already present prior to first use);
Defects and/or damage resulting from interventions or repairs carried out by service technicians not authorised by OUTDOORCHEF or from the installation of spare parts from other manufacturers;
Defects and/or damage arising during transport to the purchaser, provided that the transport was not arranged by the guarantor;
Defects and/or damage resulting from wear and tear during professional use for commercial purposes (e.g. use in the hotel or catering industry).

The warranty claims and exclusions of liability set out in this warranty agreement are exhaustive. OUTDOORCHEF shall under no circumstances be liable for any warranty, guarantee or liability beyond the scope of this warranty agreement.

Handling of Warranty Claims

In the event of a warranty case, the customer must contact OUTDOORCHEF immediately. When making a warranty claim, the customer must provide the following information and submit the relevant documentation:

Purchase receipt and warranty certificate;
Product name, including serial and item numbers (found on the data sticker affixed to the product);
Customer’s address;
Description of the fault.

For the duration of the warranty process (inspection and any repair/replacement/exchange), the customer has no claim against OUTDOORCHEF for a replacement product or any other compensation. The provision of warranty services does not result in an extension or a restart of the warranty period. Replaced parts become the property of OUTDOORCHEF.

The customer is responsible for transport to the OUTDOORCHEF service centre in Switzerland (see www.outdoorchef.com) and shall also bear the costs incurred in connection with such transport. Returns from the OUTDOORCHEF service centre shall be made exclusively to addresses in Switzerland and Liechtenstein.